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Due to COVID-19, support via phone is closed, and you may experience longer than usual response times. You can still contact us using all the other available ways. We apologize for the inconvenience. Stay safe!

How can I change my username?

Due to security reasons, we do not allow you to change your account username. This is due to the way we encrypt your data and it contains part of your username in our encryption algorithm.

However, you can create a new account with the username you want, and delete your old account by contacting us. Please note that we will not be able to transfer any account information (such as transaction data, account data, etc) to your new account.
Still need help? Contact us.